Speaking Engagements Group Title Anchorage Convention & Visitors Bureau (ACVB)………..“Emotional Intelligence” Alaska Visitor's Association (AVA)…………………………."Quality Customer Service" Alaska Primary Care Association (APCA)………..………..“Leadership in a Time of Growth and Rapid Change” Boys and Girls Club of American/Native Clubs…………...“Exemplary Strategic Planning and National Conference – Phoenix……………………………..Community Development” Associated General Contractor's (AGC)……………………"Total Quality Management" and "Negotiation Skills" National Management Association (NMA)…………………."The Power of Networking" HUD – Office of Native American Programs……………….“ Community Based Strategic Planning” Albuquerque, New Mexico/National Conference Alaska Federation of Natives (AFN)……………………….."Community Economic Development and Leadership" Alaska's Workforce (Department of Labor)……………….."Preparation, Quality and Competitiveness" Alaska Division of Vocational Rehabilitation………………"Team Development and Team Feedback" and "Care and Feeding of Self-Directed Teams" American Society for Training & Development……………."TQM in Alaska: Tried, True and Blue" and the Society for Human Resource Develop Alaska Municipal League……………………………………."Leadership Training for Newly Elected Officials" Workforce 2000……………………………………………….."The Art of Managing a Diverse Workforce" American Society for Quality Control (Alaska)…………….."Building Quality into Daily Work"; and "The Customer Driven Company - Moving from Talk to Action" Alaska Management Institute………………………………..."Developing Your Personal Style of Leadership” University of Alaska Southeast National Management Institute (Alaska)…………………….."Total Quality Management" Architecture and Engineering Marketing ……………………."The Customer Driven Company - Moving from Talk to Action" Association of Alaska Alaska High Tech Business Council…………………………..“Using Your People to Drive Business Development” Alaska Chapter - American Society for Training & Development….“Appreciative Inquiry - A New Approach to Organizational Development”